Captain’s log, stardate 20210804
NOTE: Apparently there was a glitch with my email service provider this week and you may not have received a few of my messages. You can find anything you might missed in my daily list archive. My apologies for the inconvenience! —J
Fellow list member Rahul Gulati wrote in with a question about pricing maintenance work (shared with permission):
how do you price application dev maintenance work
fixed monthly retainers or what
is there a video I can refer
When a client is interested in maintenance, what they really want is the peace of mind that comes from knowing that they are covered if the thing they want maintained breaks down.
It’s like an insurance policy, but instead of them getting a cash payout if something goes wrong, you just make sure nothing goes wrong, or if something does go wrong, you fix it quickly.
Since the client is paying for peace of mind and not hours of labor, a fixed recurring amount makes the most sense. Monthly is common but I have also seen quarterly and annually.
The trick with monthly maintenance plans is finding a price that is acceptable to both you and the buyer.
Like all prices, it needs to be higher than your cost, and lower than what it’s worth to the client.
I hope that helps! Thanks for the question RG :-)
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