Sent by Jonathan Stark on December 10th, 2018
Unexpected changes on a fixed price project are good for both you and your client if they will accelerate the delivery of the desired business outcome.
If the unexpected changes will delay or prevent the delivery of the desired business outcome, then you should refuse to do them not because it’s more work for you, but because they aren’t in the best interest of the project.
Always remember that your job is to drive the project to where it’s supposed to go. It’s pretty hard to do that if you let the client jerk the wheel around along the way.
At the risk of stating the obvious, you also can’t do that if you don’t know what the desired business outcome is, so... make sure you figure that out upfront.