Captain’s log, stardate 20190519
Sent by Jonathan Stark on May 20th, 2019
This week on TBOA, Rochelle and I talk about what to do when you screw up.
LISTEN NOW -> What To Do When You Screw Up
“We ask our clients to tell us what’s wrong, what isn’t working, to be vulnerable that they’re not perfect.” –RM
“Step one for me when it happens is don’t get defensive.” –JS
“Sometimes maybe it’s not about you.” –RM
“Take a breath, think about the other person, try and be empathetic to their situation, try to see it through their eyes.” –JS
Getting More by Stuart Diamond
Never Split the Difference by Chris Voss
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