Captain’s log, stardate 20170311


You already guarantee your work

Sent by Jonathan Stark on March 11th, 2017

Are you nervous about the idea of offering guarantee?

You shouldn’t be. You probably already guarantee your work. 

For example:

If you answered YES to any of these, then you ALREADY guarantee your work.


Why not make your guarantee explicit instead of implicit?

Simply stating up front how you normally “make things right” if/when something goes sideways will differentiate you from the vast majority of your competitors.

And remember: if you can’t differentiate yourself from your competitors, you’ll be forced to compete on price.




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