Captain’s log, stardate 20160816


Follow up regarding refunds...

Sent by Jonathan Stark on August 16th, 2016

After yesterday’s email about offering refunds, Mark R wrote in to ask:

Have you ever had to actually refund money?

In ten years of business, I think I’ve only given 4 refunds, all of which were voluntary (i.e., the client didn’t ask for them):

If we throw out the first one (since I hadn’t done any work yet), refunds amount to a fraction of a percentage point of my revenue over the same period (i.e., they haven’t been a big deal for me at all).

(Funny, I never noticed before that the iPad is the common thread in my project refunds :) )

Thanks for the question, Mark!



“Every freelancer who bills hourly should be FORCED to read Hourly Billing Is Nuts by Jonathan Stark.” —Matt Inglot


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