April 15, 2019

Building Trust

Sent by Jonathan Stark on April 15th, 2019

This time around on TBOA, Rochelle and I ask the question:

Do you know how to build trust?

LISTEN NOW -> Building Trust

Talking Points

Quotable Quotes

“I feel like trust is just an implicit part of that relationship, and the more we can make it explicit, I think it’s easier.” –RM

“If we trust first, then the other person has the opportunity to trust back.” –RM

“I don’t even call it a sales call. I call it a sales interview, and it’s just like a job interview. It goes both ways.” –JS

“Tell me if you have a customer service person and I’ll tell you whether or not you should have a chatbot.” –JS

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