November 2, 2018

Which restaurant is the best?

Pop quiz:

Q1: Which restaurant is the best?

1. McDonalds
2. Chilis
3. Capital Grille

Got your answer?

Great.

...

Q2: Consider this scenario:

You’re running late to pick up your son from day care, the baby is asleep in the car seat, and you haven’t eaten since 7am.

Which restaurant is the best?

1. McDonalds
2. Chilis
3. Capital Grille

...

Q3: Consider this scenario:

Your softball team just lost a tough game on the hottest day of the summer, you’re all still in your dirty uniforms, and everyone wants to grab a beer before heading home.

Which restaurant is the best?

1. McDonalds
2. Chilis
3. Capital Grille

...

If you’re like me, you picked a different restaurant as the answer to each question.

There word “best” is a trap. It’s crawling with unstated assumptions. It’s too absolute for the messy reality of the real world.

The answer to “Which is the best?” is virtually always “It depends,” followed by, “What’s your situation?”

This is why it’s so useful to offer options in your custom project proposals and options on your product ladder.

Different situations call for different solutions.

Yours,

—J

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