October 20, 2025
Satisfaction Factory
You are NOT a web designer or a full stack developer or a fractional CFO or a landscape architect or a mechanical engineer or general contractor or a leadership consultant or an executive coach or a video editor or an SEO consultant or whatever else you think your “job” is.
You’re the owner of a customer satisfaction factory.
What does this mean?
It means that if you’re not producing large amounts of customer satisfaction on a regular basis, you’re in big trouble.
Yours,
—J