October 20, 2025

Satisfaction Factory

You are NOT a web designer or a full stack developer or a fractional CFO or a landscape architect or a mechanical engineer or general contractor or a leadership consultant or an executive coach or a video editor or an SEO consultant or whatever else you think your “job” is.

You’re the owner of a customer satisfaction factory.

What does this mean?

It means that if you’re not producing large amounts of customer satisfaction on a regular basis, you’re in big trouble.

Yours,

—J

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