Jonathan Stark

Ray Silverstein (the author of The Best Secrets of Great Small Businesses) and I were quoted in, of all places, the Small Business Focus newsletter of the Union Bank of California for an article entitled “Know Your Best Customers.” With all due respect, I have to disagree with Ray regarding his customer classification system:

According to [...]

In the wake of massive layoffs at the recently sold San Diego Union Tribune, Joe Gandelman, Editor-In-Chief of The Moderate Voice has written a piece on the future of newspapers. It came to my attention via Google Alerts because Joe reprinted a comment I had made earlier for another online publication.
I still stand by [...]